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Privacy Policy
This Privacy Policy explains how Aura Play Casino may handle information about players and visitors who use its website and related services. We aim to collect only information that is reasonably needed to provide casino services, maintain account security, meet legal responsibilities and offer effective support. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices shown when information is collected.
Information we may collect
The information handled by an online casino can vary depending on how a player uses the website, which services are requested and what checks are required. Aura Play Casino may collect information provided directly by a player, information created through account activity and technical information collected when the website is visited. We seek to handle information fairly and for clear, legitimate purposes.
Account and contact details
When an account is created or updated, we may handle details such as a player’s name, date of birth, residential information, country of residence, username, contact details and account preferences. We may also keep records of communications with customer support, requests submitted through the website and information needed to manage responsible gaming settings or other account choices.
Identity and verification information
To help confirm identity, age and eligibility, we may request verification documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. These checks help protect accounts, reduce fraud and support compliance with legal and responsible gambling requirements.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, bonuses or promotional activity and other transactions carried out through the website. Payment providers may process payment details in accordance with their own privacy policies. Where possible, payment information may be handled through secure providers rather than being stored directly by the casino website.
Device, usage and cookie data
When the website is used, technical information may be recorded, such as an internet protocol address, browser type, operating system, device details, language settings, pages viewed, approximate location, login activity and dates or times of access. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect the service from suspicious activity.
How and why information is used
Information may be used for purposes connected with providing, securing and improving the website and its services. The particular use will depend on the type of information and the circumstances in which it was collected. Typical purposes include:
- Creating, maintaining and administering a player account.
- Processing deposits, withdrawals and other account transactions.
- Providing casino services, displaying account information and keeping records of activity.
- Checking identity, age, eligibility and account ownership.
- Carrying out anti-fraud, anti-money laundering, security and risk-management checks.
- Detecting suspicious, unlawful or prohibited activity and protecting players, the website and payment processes.
- Responding to questions, complaints, technical issues and support requests.
- Meeting legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
- Monitoring website performance, improving features and understanding how the service is used.
- Sending service messages about accounts, transactions, security, policy changes or other important matters.
- Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Marketing messages may include information about services, features or promotions. Players can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting us. Withdrawing marketing consent will not affect the delivery of essential service or security communications.
Sharing information
Information may be shared where reasonably necessary to provide the service or meet our responsibilities. This may include sharing relevant information with payment service providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers and competent authorities where required or permitted. Service providers are expected to handle information appropriately and only for agreed purposes.
Information may also be shared where needed to protect the rights, safety or property of players, Aura Play Casino, service providers or other people, or where disclosure is necessary to investigate suspected fraud, security incidents or other unlawful activity. We do not suggest that every category of provider will receive every type of information.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies placed on a device when a website is visited. Some are needed for essential functions, such as keeping a session active, remembering settings or supporting account security. Other cookies may help us understand website usage, measure performance or present more relevant communications. Depending on the website features available, some cookies may be provided by service partners.
Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect how parts of the website work, including account or security features. Browser settings generally allow users to view, remove or refuse certain cookies, although the available controls differ between browsers and devices.
Security
We use reasonable administrative, technical and organisational measures to help protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, authentication processes, monitoring and restricted access to information. No online service can guarantee that information will always be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised activity.
Retention
Information is generally kept for as long as it is needed for the purposes described in this policy, to manage an account and resolve issues, or to protect legitimate business and security interests. Some records must be kept for a period required by law even after an account is closed. Retention may also be necessary for dispute handling, fraud prevention, audits or the establishment, exercise or defence of legal claims. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and contacting us
Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These may include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion where there is no continuing reason to retain it, and withdrawing consent to marketing. Other rights may apply, such as requesting information about how data is used or asking for certain processing to be restricted.
How to exercise your rights
To make a privacy or data request, contact support@auraplaycasino.best. Please explain what you are asking for and provide enough information for us to understand and verify the request. We may need to confirm identity before releasing, correcting or deleting information. This is a security measure designed to prevent another person from accessing or changing an account. If a request cannot be completed, we will aim to explain the reason, subject to any applicable legal restrictions.
- Access: ask for a copy or explanation of personal information held about you.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected.
- Deletion: ask for personal information to be deleted where there is no valid reason for continued retention.
- Marketing consent: withdraw consent to marketing communications at any time.
A request to delete information may not remove records that must be retained for legal, security, dispute-resolution or other legitimate purposes. Closing an account also does not automatically require all records to be erased immediately. Information that is retained will continue to be handled in line with applicable requirements and this policy.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is published, where appropriate. Players should review this page occasionally to stay informed about how information may be handled.